Wise transfers and top-ups

Who Wise is for

This service helps when direct payment is unavailable or inconvenient. Options include Wise transfers, top-ups, transfers through Wise and withdrawals.

Your manager checks the details in advance, suggests an available method and confirms the total. Terms are agreed before you pay.

Why direct payment may not work

Restrictions may relate to your card, bank, account country, currency or the recipient's requirements. A method that works for one payment may not suit another, so check the terms before sending money.

Available payment methods include Bank card, bank transfer, USDT and cash by arrangement. The specific option depends on the amount and transaction type and will be included in your manager's quote.

What details to prepare

For an initial check, prepare your Wise email or details, amount, currency, account country and transfer purpose. Accurate details help your manager confirm timing and the total sooner.

Before payment, check the recipient's name, amount, currency, purpose and contact details. For business transactions, agree on invoices, contracts and other documents in advance to avoid delays after payment.

How the exchange rate and fee are calculated

The total depends on the amount, currency, urgency, payment method and document requirements. The minimum fee is indicative; your manager prepares an exact quote for your request.

When comparing offers, check both the amount you pay and the amount the recipient receives. Ask separately about timing, possible intermediary fees and confirmation. This lets you compare options on the same basis.

What to check before payment

Your manager explains in advance which details and confirmations are needed. Do not send passwords, message verification codes or unnecessary personal data.

Keep your correspondence, final quote and confirmation until the transaction is complete. If the agreed time has passed, ask your manager to check the status of your paid request.

Common mistakes before payment

A common mistake is sending money before checking the details and confirming the quote. A typo in recipient, account or wallet details can cause delays. Check the information against the original source before payment.

Do not compare offers using only the quoted fee. Check whether it includes conversion, bank charges and support. Another mistake is leaving document checks until payment. For company, invoice or contract payments, agree on the paperwork from the start.

What happens after you submit a request

Your manager clarifies the task, checks the details and returns with a quote. The quote should clearly state the currency, rate, fee, total payable and estimated timing. If anything changes, confirm the new terms before sending money.

Processing starts after payment. Your manager updates you on key stages, provides confirmation and asks you to check the result. Actual timing may depend on the service, bank or recipient.